London Academy for Household Staff Training - FAQs
Below is a list of our most commonly asked questions. If you have a question that we haven’t answered, then please feel free to Contact Us direct and we will be delighted to help.
I can't take much time off, what can I do instead?
Try our Skills Sessions: we design a course for you, which is charged by the hour and takes place at a time to suit you, and only covers the topics which need covering. So if you just want to refresh your service at table, or want to learn how to turn a bed down in the evening, that's what we'll concentrate on!
How well known is your training?
Our training is well known amongst those in private service and is particularly loved for our dynamic, hands-on, intensive style. Students who have successfully completed our training have gone into excellent jobs in private service and many staff who are already employed in private service choose to refresh their skills to gain professional validation and to update their skills. Our employers and students hold our training in high regard and many of our students choose us after personal recommendations.
I'm just a cleaner. Why would I want or need your training?
Our training aims to endorse your professionalism in your chosen career. If you are professionally trained by an establishment such as ours you are no longer "just" anything, but a well-trained, confident professional who can make a real difference to the way you look after your client and the way you see yourself, as well as hugely broadening your employment prospects.
Where does the training take place?
Our Skills Sessions and one to one training can take place in a Central London venue such as a hotel or club, although that may incur an extra cost. Alternatively we can find a cosy corner of a coffee shop if that's appropriate. We also have exclusive use of a private household near Crowborough, East Sussex, where we can make the most of working in a "real life" private home. If time and location is an issue, then, where practical, we can offer some of our training modules online, via Zoom.
Do I have to have a good knowledge of private service to do your training?
No. We pride ourselves on differentiating our teaching to suit whatever level you come in at: whether you are new to the profession, or are an experienced "old hand", we will tailor our teaching to suit you.
I don't speak good English. What is the language requirement?
Students need to have good spoken English, as our training is fast-paced and there is quite a lot of technical language used. Notes are provided in English. We have used interpreters on our tailor-made training for groups from overseas, at the client's expense.
I am shy and don't like talking. Will you make me talk?
Our aim is to make you feel confident in yourself in your profession, and we don't want to make anyone feel uncomfortable. That said, we do need you to show us that you can undertake essential duties such as answering a door or telephone, but we will guide you gently and sensitively, and we can guarantee you that everyone will be supportive.
What is the dress code for training?
We ask our students to be dressed comfortably but smartly too - so no jeans. Many students choose to be in their work attire, to keep the professional theme running.
I want my housekeepers in London and my country residence to work in the same way. How can you train them?
Our specialist tutors appreciate the need for consistency and continuity, and they will discuss your requirements with you through our Bespoke Training. They can visit both households and identify the needs of the household and the employer. Once workable systems have been established and are in place, your staff will work to your standards and requirements wherever they are, and you can relax, knowing that everything will run smoothly and efficiently.
I don't know what training I need, how do I choose?
Have a look through the explanations of our courses, and if you have any queries or wish to seek advice, then Contact Us and we will help and guide you.